Terms of service

Welcome to our store. By accessing or using our website, you agree to the following terms and conditions. Please read them carefully.

1. General

This website is operated by our company. By visiting our site and purchasing from us, you agree to be bound by these Terms of Service, including all policies referenced here.

We reserve the right to update or change these terms at any time. Your continued use of the site means you accept any changes.

2. Online Store Terms

You must not use our products for any unlawful or unauthorised purpose. You must not transmit viruses or harmful code through the website.

3. Product Information

We do our best to display accurate product descriptions, photos and details. However, actual colours and textures may vary slightly due to lighting or screen differences.

All products are subject to availability. We reserve the right to limit quantities or discontinue a product at any time.

4. Pricing and Payment

All prices listed are in SGD unless stated otherwise. We reserve the right to change prices at any time without notice.

Payments must be made using the payment methods available at checkout. By providing payment information, you confirm that you are authorised to use that payment method.

5. Shipping and Delivery

Shipping timelines are estimates and may vary due to external factors such as courier delays. Once a parcel is handed over to the courier, we are not responsible for delays or lost parcels unless additional insured shipping is selected.

6. Returns, Refunds and Exchanges

Please refer to our Return and Refund Policy for full details.
By purchasing from us, you agree to the conditions stated in that policy.

7. Accuracy of Information

Occasionally, there may be information on our site that contains typographical errors or inaccuracies. We reserve the right to correct any errors and update information without prior notice.

8. Prohibited Use

You agree not to:

  • Use the site for fraudulent purposes

  • Interfere with the security features of the website

  • Collect customer data without consent

  • Copy or reproduce our content without permission

9. Limitation of Liability

We are not liable for any injury, loss, or damage resulting from the use or misuse of our products. You are responsible for determining the suitability of the product for your pet or household.

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Contact Information

If you have questions about these Terms of Service, please contact us through WhatsApp, email or the contact form on our website.