Refund policy

hank you for shopping with us. We want you to be happy with your purchase. Please read our return and refund policy below.

1. Eligibility for Return or Exchange

We accept returns or exchanges within 7 days of receiving your item if the product is unused, in original packaging, and in resellable condition.

2. Non-returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Pet mats that have been unrolled or used

• Bean bags, pet beds or fabric items that show fur, stains or odour

• Any item damaged due to misuse or improper handling

• Clearance, sale or promotional items

3. Wrong, Defective or Damaged Item

If you received the wrong item or a defective product, please contact us within 48 hours with photos or videos. We will review and arrange a replacement or solution.

4. Refunds

Refunds are issued only if:

• The item is out of stock

• The issue cannot be resolved with a replacement
  Refunds will be processed to your original payment method. Processing time may take 5 to 10 working days depending on your bank.

5. Return Shipping Costs

Return shipping fees are the responsibility of the customer unless the return is due to our error.

6. How to Request a Return

Please contact us via WhatsApp or email with your order number, details of the issue, and supporting photos. Our team will guide you through the process.